Returns and Privacy
RETURN POLICY (25 NOVEMBER 2023):
If your product is not as described on our site we may accept returns within 30 calendar days from shipping. If you are dissatisfied with your purchase, please contact us.
The Buyer is responsible for return shipping costs and any loss in value if an item isn't returned in original condition.
PRIVACY POLICY (25 November 2023):
The following document sets forth the Privacy Policy for how East Tn Crafting collects, uses, maintains and discloses information collected from users (each, a ‘User’) of
East Tn Crafting is committed to providing you with the best possible customer service experience.
Personal identification information
We may collect personal identification information from Users in a variety of ways in connection with activities, services, features or resources we make available on our Site. Users may visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personal identification information, except that it may prevent them from engaging in certain Site related activities.
Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site. The non-personal identification information may include the browser name, the type of computer and technical information about Users’ means of connection to our Sites, such as the operating system and the Internet service providers utilized and other similar information.
Web browser cookies
Our Site uses ‘cookies’ to enhance a User’s experience. The User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to store information about the Users preferences for use of the Site. The User may choose to set their web browser to refuse cookies or to alert them when cookies are being sent. If they do so, note that some parts of the Site may not function properly as a result.
How we use collected information
East Tn Crafting may collect and use Users personal information for the following purposes:
To run and operate our Site
We may need your information to display content on the Site correctly.
To improve customer service
The information the User provides helps us respond to customer service requests and their support needs more efficiently.
To personalize User experience
We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
To improve our Site
We may use feedback Users provide to improve our products and services.
To send periodic emails
We may use the email address a User provides voluntarily to respond to their inquiries, questions, and/or other requests.
To send regular update emails
We may use the email address a User provides voluntarily to send regular emails to inform the User of updates.
Access, Correction, Deletion of your information
We respect your privacy rights and provide you with reasonable access to the Personal Data that you may have provided through your use of the Site. If you wish to access or amend any other Personal Data we hold about you or to request that we delete or transfer any information about you, you may contact us as set forth in the ‘Contact Us’ section. At your request, we will have any reference to you deleted in our database(s).
At any time, you may object to the processing of your Personal Data, on legitimate grounds, except if otherwise permitted by applicable law. If you believe your right to privacy granted by applicable data protection laws has been infringed upon, please contact East Tn Crafting at info@EastTnCrafting.com. You also have a right to lodge a complaint with data protection authorities.
You may opt-out from the collection of navigation information about your visit to the Site by Google Analytics by using the Google Analytics Opt-out feature.
How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
No method of transmission over the Internet, or method of electronic storage, is 100% secure. We cannot ensure or warrant the security of any information you transmit to us or store on the Site, and you do so at your own risk. We also cannot guarantee that such information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards. If you believe your Personal Data has been compromised, please contact us as set forth in the ‘Contact Us’ section.
If we learn of a security systems breach, we will inform you and the authorities of the occurrence of the breach in accordance with applicable law.
Sharing your personal information
We do not sell, trade, or rent Users personal identification information to others.
Electronic newsletters
If the User decides to opt-in to our mailing list, they will receive emails that may include news, updates, related opportunity or service information, etc.
Compliance with children’s online privacy protection act
Protecting the privacy of the very young is especially important to us. For that reason, we never collect or maintain information at our Site from those we actually know are under 13-years old, and no part of our Site is structured to attract anyone under 13-years old.
Changes to this privacy policy
East Tn Crafting has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.
Your acceptance of these terms
By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
Contact Us
If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this Site, please contact us.
Post:
East Tn Crafting
Attn Privacy Policy
206 Noah Dr
Maynardville, Tn 37807
Phone: +1 865 219-3897
Email: EastTnCrafting@gmail.com
This document was last updated on 25 November 2023.
